01 · Foundations
Audience interviews
8–12 customer conversations, transcribed, segmented. The decisions you're making get tested against words real people used.
"Be found by the people who'd buy from you."
"Say one true thing, well."
"Earn the click, then the call, then the sale."
The thinking that precedes every other discipline. Positioning, audience, proposition, channel mix, KPIs that aren't lying to you. Written down, defended, and revisited every quarter.
01 · Foundations
8–12 customer conversations, transcribed, segmented. The decisions you're making get tested against words real people used.
02 · Position
What you sell, who it's for, why you and not them. One sentence the founders can defend at a dinner party without flinching.
03 · Channels
A defensible channel mix with budgets and bets. The unfashionable answer is usually fewer channels, done properly.
04 · Metrics
Numbers that move with the business, not the dashboard. Every metric we choose has a clear path to revenue or a clear flag if it stops mattering.
05 · Competitors
Where the room is loud and where it's quiet. The opportunities are nearly always in the quiet spots. We map them.
06 · Roadmap
Quarter by quarter, with names against deliverables. Reviewed at every quarter. What worked stays, what didn't gets killed publicly.
You need one, and it pays for itself by stopping waste. A marketing strategy is the set of decisions (who you are for, what you say, where you show up, what counts as working) that makes every pound of activity land instead of leak. Start without it and most businesses pay twice, once for the campaign and again to undo it. We do that thinking first, in the open, so you are buying logic you can see, not just an invoice.
A marketing plan is the calendar. A marketing strategy is the reasoning that decides what earns a place on it. The plan says what runs in March. The strategy says why that, for whom, and how you will know it worked. We deliver the strategy and enough of the plan to act on immediately, because a plan without the thinking behind it is just expensive guessing.
Brand strategy answers who you are. Marketing strategy answers what you do about it. One sets the position, the other turns it into audiences, channels and numbers you can hold people to. They are sharper run together, which is how we usually run them, but the marketing side is the operational one that decides where the money goes.
You get a written, defensible position and a channel plan with the reasoning attached, the kind your team can act on the day we hand it over and defend in a board meeting without us in the room. Not a deck admired once and filed. Every recommendation has its logic beside it, so the strategy survives a change of staff or a change of mind.
Both are on the table, and the work is built to be executed, not filed. Most partners have us run it with them so the thinking stays sharp as it meets reality. If you have the bench to run it yourselves, it is written so you genuinely can. Either way you own a strategy that moves, not a document that waits.
A consultancy leaves you with a recommendation and a bill. We stay close enough to delivery that the recommendation survives contact with reality, because we are also the people who build the brand, the site and the search visibility behind it. You get strategy that is accountable to the work, from people who have to live with whether it was right.
No. The thinking stands on its own, whoever runs it next. Most partners who could take it in house still keep us in the room, because a strategy gets sharper when the people who set it are the people defending it quarter to quarter. You stay because it is working, never because you are locked in.
Then we will probably tell you to wait, and save you the money. Our strategy work is strongest when there is real customer behaviour to interrogate. Pre-revenue is the time for scrappy founder conversations, not a paid engagement. We would rather earn you when the work can actually move your numbers.
Thirty minutes, free. We will tell you where the strategy is honest and where it's wishful. And you'll get a one-page note whether or not we work together.
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